Financial Assistance
SSM Health is committed to providing financial assistance to people who are without insurance, underinsured, ineligible for a government program, or otherwise unable to pay for medically necessary care. SSM Health will provide care of emergency medical conditions to individuals regardless of their ability to pay.
Our hospital based Financial Counselors or our Customer Service Team is happy to assist you in finding the option that is right for you. Call customer service Monday – Thursday, 8:00 AM to 7:00 PM and Friday, 8:00 AM to 5:00 PM at 888-918-3512.
We are committed to providing financial assistance to people who are unable to pay for medically necessary care.
Learn about the resources provided by our medical groups to support those in need.
Hospital & Medical Group Billing
When you receive medical care, you also receive a lot of paperwork about your care. Hospital and physician billing can be confusing. Find customer service contact information and frequently asked questions below about both SSM Health hospital bills and SSM Health Medical Group bills.
How to contact customer service:
- Call customer service at 888-918-3512
- Email customer service at billingquestions@ssmhealth.com
How can I make a payment?
SSM Health offers three options for paying your bill. You can pay your bill online, by mail or by phone. Call customer service Monday – Thursday, 8:00 AM to 7:00 PM and Friday, 8:00 AM to 5:00 PM at 888-918-3512. You can also mail your payment.
Patients using MyChart can conveniently and securely pay their SSM Health Medical Group bills online. This service is free, and payments will post immediately.
What forms of payment do you accept online?
We accept cash, check and major credit cards: MasterCard, Visa, American Express, Discover. We also accept E-checks.
Can I pay my bill over the telephone?
Yes, we accept major credit card payments and checks over the phone or by mail. Call customer service Monday – Thursday, 8:00 AM to 7:00 PM and Friday, 8:00 AM to 5:00 PM at 888-918-3512. Major credit cards are accepted. E-check is also available.
Can I make payment arrangements?
Yes, please contact our customer service department to discuss reasonable payments arrangements and our zero interest patient loan option.
Will SSM Health file my hospital claim?
Yes, as a courtesy, we will submit a claim to your insurance company. It is important that you provide accurate and complete insurance information at the time of registration to ensure that the claim process goes smoothly.
Will SSM Health submit secondary insurance claims?
Yes, we submit secondary claims on your behalf. Secondary claims are submitted after your primary claim has completed processing.I believe that I overpaid my account. How do I get a refund?
Please contact our customer service department. We will review your account(s). If you are due a refund, we will process it promptly.
Who do I contact for financial assistance if I cannot pay my bill?
Call customer service Monday – Thursday, 8:00 AM to 7:00 PM and Friday, 8:00 AM to 5:00 PM at 888-918-3512 for information about financial assistance. We are also pleased to offer other payments arrangements.